tokes compare respect your privacy and share your concern about the security of data you may submit to our website tokes (“Site”). Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and protect it, how to access and update your information, and how to manage your privacy settings when using the Services and is incorporated by reference into the tokes compare Terms & Conditions, which are found here.

Our Relationship

In the Privacy Policy, users of this Site are sometimes referred to in the Privacy Policy as “you” or “your”. The applicable operator of the Site is Switch On Media Group Unit Trust (ABN 7 226 815 008), trading as and is referred to as “tokes compare”. 

tokes compare may be referred to as “we”, “us” or “our” in the Privacy Policy (as applicable). Together, you and we may be collectively referred to as “Parties”.

We take your privacy seriously. We have published this policy to show we manage the personal information you provide to us when using the Site.

What does this Privacy Policy cover?

This Privacy Policy applies to your access and use of the tokes compare site ( and products and services available on the Site.

This Privacy Policy, which forms part of our Terms of Service, describes what personal information we collect, how we use personal information, the circumstances where we may disclose that personal information, how we secure and store personal information, and how to access, update and correct your personal information. We may not be able to provide our Services to you if you do not provide the information we request.

What is Personal Information?

Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in material form or not.

Changes to this Privacy Policy

We may make changes to our Privacy Policy from time to time by publishing the updates to this website, and those changes become effective 30 days from publication. We may provide separate notification of the updates by email or on our platform. By continuing to use our platform, you consent to the updates.

Collection of information

We try to only collect personal information which is reasonably necessary for, or directly related to, the particular function or activity we are carrying out. 

The main way we collect personal information about you is when you give it to us, usually by webform or email.

Using our services, or buying or selling:

We may collect information if you make a complaint, have a dispute and if we investigate conduct related to use of our services.

When you contact us:

This includes information gathered through webforms, email, or other means of communication between you and us, and where relevant between you and the other party to a transaction.

Browsing our Site:

We may collect information from your browser, and device, including IP address, geographical location, search terms, device description, device operating system, browsing times and dates, user ID, location information, page view statistics, website traffic information, referral url, web log information.

Direct Marketing:

We may use the personal information we collect for direct marketing. This includes receiving emails from us. If you do not wish to receive direct marketing, please contact us in writing with your request. Please note that we may not be able to continue to provide our Services to you if you opt out of direct marketing.


We may collect information using cookies and similar technologies, relevant to viewed pages, followed links, and other browsing behaviour. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.


We collect personal information which is reasonably necessary for the functions or activities of our business. We will only collect information by lawful and fair means and not in an unreasonably intrusive way.

Anonymity and pseudonymity

Where possible, and if you so choose, we will interact with you anonymously. However, if we do not have relevant personal information, we may not be able to provide our services to you.

Third Parties

Our Site may contain hyperlinks to websites owned and operated by third parties, and advertisements by independent third party sellers. These third party sellers, and third party websites may have their own privacy policies and are also likely to use cookies, and we, therefore, urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What we use, retain and disclose

Our use of your personal information will always have a lawful basis, either because you have consented to our use of your personal information or because it is reasonably necessary to provide our services and undertake our activities.

We use your personal information for the following purposes:

  • we provide a personalised service, including using our services, using our platform interface;
  • correspondence with you or as directed by you, or on your behalf;
  • carrying out advertising, marketing and educative training or promotional activities;
  • to facilitate marketing from third parties;
  • to detect and investigate fraud and other unlawful activities;
  • to contact you;
  • to improve our services;
  • to provide technical and customer services;
  • to provide feedback to you;
  • to provide subscription services which you have consented to receiving including emails and newsletters;
  • carrying out competitions;
  • helping you identify products or services which may be appropriate for you;
  • referring you to product and service providers;

We may also use your information to provide you with offers, location based services, and to directly contact you using email for purposes including customer services related matters which includes technical issues, disputes, general assistance, and surveys. We may also use personal information to enforce agreements.

We may use information which we hold about you to show you relevant advertising on third-party sites (e.g. Facebook, Google). This could involve showing you an advertising message where we know you have used tokes compare services. If you don’t want to be shown targeted advertising messages from tokes compare, or its affiliated entities, some third party sites allow you to request not to see messages from specific advertisers on that site in future.

We store personal information for as long as we require it for our business purposes and legal compliance. We store personal information to resolve disputes, to deal with technical problems, enforce our agreements, and for other purposes under Australian laws. We have security measures in place to protect your personal information.

We may also access, hold and use aggregated information about the people that use our services. Aggregated information won’t identify you or any other individual but simply provides us with non-personally identifiable data that we’ll use to improve our services, understand our users’ needs and develop tailored content. We may disclose this aggregate information to third parties for purposes including research and publishing statistics related to our business. Although you would have provided us with the information we aggregate for these purposes, it won’t identify you or enable you to be personally identified.

If we do not need your personal information for any or the purposes set out in this policy, or as required by law, we will take reasonable steps to de-identify or destroy the information.

By using our Site or Services, you consent to us collecting, holding and using your personal information in this way.

How to make a complaint

If you decide to make a complaint to us about how your personal information has been handled, you should write to us by email or post setting out the circumstances of your complaint, and how you wish for it to be resolved.
Following receipt of your complaint, we will consider your complaint, and decide what action to take. If we decide that the complaint should be investigated, it will be handled by a more senior person than the person who the complaint is about. We will respond to you within 30 days.
If you need additional information about the Australian Privacy Principles, the Privacy Law or our obligations you can also access the website of The Office of the Australian Information Commissioner (

How to contact us

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

If you want to arrange access to your information or have questions about privacy or the use of this site, please email [email protected].

Privacy Policy Last Modified: 1 May 2023